Shipping & Returns

Bienvenue à Bon Vivant Direct-Welcome to Bon Vivant Direct !

Bying, Shipping & Returns

Thanks for bying Bon Vivant products! You have the right to exchange or receive a full refund on the items you have purchased within 14 days of their delivery. Exchanges and refunds are issued providing that the product has not been damaged. ORIGINAL WRAPPING MUST FOLLOW THE RETURN. Please see the detailed information regarding returns below. Questions? We are here to help. Get in touch with us by mail.

Bying

Only Customers with a valid European address may place orders in this webshop. Unfortunately, we are currently not able to deliver our products outside of Europe. In terms of payment, we accept banktransfer and Paypal only. Making purchases in our webshop is secure (SSL). We use state of the art technology to keep your credit card information safe. For details on our security measures, please see terms and conditions. Prices are stated in EURO.

SHIPPING

We will ship your order as fast as we can, normally within 48 hours of placing your order. Once your order has been shipped, you will receive an e-mail with a shipment tracking number. Shipping rates and options are clearly stated on our website during the checkout process. SHIPPING COSTS (per order-minimum) NO: 6 EURO SE,DK: 5 EURO FI,DE,BE,NL:5 EURO AT,FR.GB,CH,PL:4,50 EURO IT,ES,PT,IE: 4 EURO Shipping alternatives EU Citizens We ship to EU countries using UPS,La Poste, road service. Normal delivery time is 3-8 business days depending on how remote you live (also see overview below). Even though Norway is located outside of the EU, you will not suffer from customs problems or extra taxes. The price listed in the webshop are the price you will pay excl freight. EBFY will handle all customs related matters for you. Estimated Shipping time Overview Below is an overview of tentative lead times for shipping our web shop orders, estimated from time of dispatch from our warehouse . Note that the service(s) we use are not guaranteed lead times, so variations may apply, depending on how remote you live. In our experience most deliveries are done well within the lead times indicated below. To get the best overview, we ask you to track your package online as soon as you get the notification email from our logistics partner(s). NO: 5-7 business days from dispatch SE,DK: 5-7 business days from dispatch FI,DE,BE,NL:3-7 business days from dispatch AT,FR.GB,CH,PL: 5-6 business days from dispatch IT,ES,PT,IE, 7-8 business days from dispatch

RETURNS

You have the right to exchange or receive a full refund on the items you have purchased within 14 days of their delivery. Exchanges and refunds are issued providing the product has not been used and is not damaged. ORIGINAL WRAPPING MUST FOLLOW THE RETURN. Refunds will be paid to your accountno and normally take 4 to 6 businessdays after we received your return. You are responsible for the return shipping costs. For our warranty info, please see below. How to return or exchange an item: •Write a short note where you tell us the reason for your return •Send us the product(s) you want to return, together with the short note to the following address: •If you are uncertain about how to customs declare your return please contact our customerservice department.

Bon Vivant Direct Webshop Webshop Returns 6 Av de la Mediterranee 34810 Pomerols FRANCE

Please feel free to contact us (info@bonvivantdirect.com) with any questions you may have. We are here to help! If you have any questions regarding our services or guarantees, please feel free to contact our service center by e-mail at warranty@bonvivantdirect.com.

The Warranty Process: •Before returning any product, you must contact Bon Vivant by phone or e-mail to obtain a return authorization. •Remember to include a note with your name, address and phone number AND, make sure to include a short statement explaining the warranty problem.

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